FAQ's

What is your turn around time

All in-stock / retail fabrics will be shipped within 5 working days of receiving your order, with the exception of *lay-buy & pre-orders. 

Pre-orders will be shipped once we receive our shipment into our warehouse. Please allow roughly 6-8 weeks from pre-order end date. 

Please be aware these timeframes are a GUIDE ONLY 

Laybuy 

We offer 2 types of Laybuy as per the below. 

The first one Put it on Laybuy works just the same as an in-store lay-buy where the goods are shipped once payment in full has been made.

The second Laybuy is managed by an external financial service provider and as such is shipped as soon as the order is placed (or available) 

Laybuy

How do Pre-orders work?

Pre-Orders will be released on the first Tuesday of every month for one week, usually at 5pm QLD time. 

Please allow roughly 6-8 weeks for dispatch from the pre-order close date.. This timeframe takes into account printing/production timeframe, shipping from our suppliers , order processing, cutting and postage. 

*During Peak / seasonal times or Covid, these timeframes may increase 

Will my fabric arrive in 1 continuous piece ?

Yes! If you purchase 2 or more meters of fabric, we will do our best to send it to you continuously. If this is not possible we will let you know.

What is your refund policy?

We do not refund for change of mind 

We take extra care in ensuring your order is correct and you receive it in perfect condition however, at times this may not be the case. Please let us know if there is a fault with your fabric along with a photo and email it to info@minkee.com.au

All faults must be reported within 7 days and prior to washing the fabric.

If a fault is confirmed, we will either provide you with a replacement, store credit or refund.

Should I wash my fabric?

Yes you should always wash your fabric to remove any residue from the production process

I am not sure which fabric I need for my project?

This information can be found on the home page of our website

I am moving soon but I’m unsure as to when my order will arrive, what should I do?

If you are moving and worried your order may arrive after you’ve vacated your premises, its best to place your order with either a friend or relatives address or even your work place. 

Minkee Minky Fabrics is not responsible for updating any address details before shipping however, we will try and assist if we can.

Once your order has left our premises though, we are unable to assist. Please ensure all your details are correct prior to finalising your order. 

Are you online only or can I visit the warehouse?

We are predominately an on-line business however you may visit our warehouse (located in North Lakes QLD)  by appointment only.